What’s wrong in this picture?

Case# 36319078

@bluehost @bluehostsupport Escalation level 2

We have some basic problems of plugin compatibility. @bluehost appears to be unwilling to solve the problems. This raises a couple of questions:

  1. Is @bluehost unable to make a website run properly?
    • If they had one job, to run websites, then they’ve failed.
  2. Is @bluehost preventing us from monetizing our site?
    • With up to 500,000 hits/month there should be revenue.
    • In which case Bluehost never had any intention of paying out.

House of Serenity

Health and Wellness

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We all have the same evidence. Our choice of paradigm determines what we think it’s evidence of.

Matty’s Razor

A brief summary of the issues

  1. Bluehost plugin Version 1.5.8 is installed
    • Activating Version 2.8.4 causes a critical error.
  2. There was an error installing Jetpack
    • We have no way to generate revenue as you can see from the widgets page.
Screenshot from 2021-11-03 05-47-58
Here’s an ongoing problem
Screenshot from 2021-11-01 19-45-59
“I went ahead and investigated the website and we do not see any active errors on the website.”

Previous Case #33802374

We attempted to solve this problem on July 21, 2021.

@bluehost support told us that we weren’t subscribed to Jetpack, we provided our Jetpack Premium Receipt #56460245 (April 14, 2021) and they dropped the case. Jetpack has been deactivated since then. There has been no way to generate revenue since July.

Screenshot from 2021-08-03 07-39-05
The Bluehost plugin is installed twice and there’s no Jetpack.

House of Serenity

Health and Wellness

Shop now


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Matty

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